Refund, Return & Exchange Policy

Sri Lanka:

Last updated: 1 September 2026

This website and the REGADA brand are operated by Apparel Nest Lanka (Private) Limited, a company incorporated in Sri Lanka under company registration number PV 00263875, with its registered and business address at No. 112, Aranayaka Road, Mawanella, Sri Lanka. In this policy, "REGADA", "we", "us" and "our" mean Apparel Nest Lanka (Private) Limited.

Thank you for shopping with REGADA. We want you to be satisfied with your purchase. This policy explains how returns, exchanges, cancellations and refunds are handled for products purchased through regada.lk.

The Schedules at the end of this policy set out the country-specific details, including the return address, who pays return delivery, and the applicable currency. Where a Schedule conflicts with the general terms below, the Schedule applies.

1. Return window

You may request a return within 14 calendar days from the date your order is delivered. Requests received after this period may not be accepted unless a longer period is required by applicable law in your country.

2. Return eligibility

To qualify for a return, the product must:

• be unworn, unwashed, unaltered and unused, except for a reasonable fitting;
• be in its original condition with all REGADA tags, labels, hygiene seals and packaging attached;
• be free from stains, perfume, makeup, deodorant marks, odours, pet hair or other signs of use; and
• be accompanied by the order confirmation, receipt or other proof of purchase.

REGADA may refuse a return that does not meet these conditions.

3. Non-returnable items

For hygiene, safety or customisation reasons, the following items are not eligible for return or exchange:

• underwear, lingerie, swimwear, bodysuits, and products with a removed or broken hygiene seal;
• personalised, custom-made or altered products;
• gift cards and store credit;
• items clearly identified as "final sale" at the time of purchase; and
• items discounted by 20% or more, which are treated as final sale.

Items discounted by less than 20% may be returned within the 14-day window, provided all return conditions in section 2 are met.

Important exception. None of the exclusions in this section apply where an item is defective, damaged on delivery, or incorrectly supplied. Those items may always be returned under section 6, regardless of any discount applied or any "final sale" designation. Nothing in this section is intended to exclude or limit a consumer right that cannot lawfully be excluded.

4. How to request a return

Before sending an item back, contact REGADA at support@regada.lk. Include your order number, the item you wish to return, the reason for the request, and photographs if the item is damaged, defective or incorrect. We will provide return instructions and the return address for your country.

Items sent back without contacting us first may be delayed or refused.

5. Exchanges

Size or colour exchanges may be requested within the same 14-day period and are subject to stock availability. If the requested replacement is unavailable, you may choose another eligible item, store credit, or a refund issued in accordance with section 8.

Any price difference and applicable delivery charge must be paid before the replacement is dispatched.

6. Damaged, defective or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photographs.

This 48-hour timeframe helps us investigate and resolve the issue quickly while the delivery record is fresh. It does not affect your statutory rights in respect of faulty, damaged or misdescribed goods, which continue to apply for the period allowed by law.

Once verified, REGADA will arrange a replacement, exchange or refund, and will cover reasonable return-delivery costs.

7. Return delivery charges

Customers are responsible for return-delivery charges for change-of-mind, fit, size or colour returns.

REGADA will cover reasonable return-delivery charges where the item is confirmed to be damaged, defective or incorrectly supplied.

Original delivery charges are non-refundable unless the return resulted from REGADA's error or applicable law requires otherwise.

8. Inspection and refunds

After we receive the returned item, we will inspect it and notify you whether the return is approved.

Card and online payments. Approved refunds are initiated to the original payment method within 7 business days after inspection. Your bank, card issuer or payment provider may require a further 5 to 10 business days to display the credit.

Cash on delivery orders. Where an order was paid by cash on delivery, there is no original payment method to refund. Approved refunds are issued by bank transfer to an account you nominate. You will need to provide the account holder's name, bank name, branch, and account number. Transfers are initiated within 7 business days after inspection, once we have received complete and correct account details from you.

Store credit. Where you have chosen store credit instead of a refund, it is issued within 3 business days after inspection.

REGADA is not responsible for processing delays caused by a financial institution or payment provider, or by incorrect account details supplied to us.

9. Order cancellations

You may request cancellation before your order is dispatched by contacting us immediately. If the order has already been dispatched, it cannot be cancelled and must be handled as a return under this policy.

REGADA may cancel and refund an order because of stock unavailability, a pricing or product error, payment verification issues, suspected fraud, or circumstances beyond our reasonable control.

10. Contact us

Email: support@regada.lk Telephone / WhatsApp: 070 537 0018 Website: https://www.regada.lk

Return addresses are listed in the Schedules below. Please do not send returns to any address before contacting us.

Schedules

Schedule A: Sri Lanka